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Joyent provides expert support services for Node.js to help enterprises adopt this powerful application and API stack. These support services are available in two options: Node.js Core Support and Joyent Cloud Node.js Support. As the corporate steward of Node.js, Joyent can provide the highest level of support for this dynamic runtime.
Contact Us for your Node.js Core Support needs.
Provides a direct line to the Node.js Core engineering team at Joyent. Node.js Core Support is available to virtually any user of Node.js for production time debugging of crashing bugs. It is available for Linux and SunOS operating systems in virtually any hosting environment (including public or private clouds).
Node.js Core Support is available standalone (à la carte), and bundled. It is bundled at no additional cost with the broader support services for the Joyent Compute Service in the public cloud and Joyent SmartDataCenter private cloud software if you have purchased either the Business Critical or Mission Critical Support Tiers. View our support levels for more details on these offerings.
Provides summary Q&A technical support guidance when using Node.js, including consultative summary Q&A and recommendations on how to run in production, how to architect, develop, and package customer applications.
Joyent Cloud Node.js Support is available only as a bundled feature of the broader support services for the Joyent Compute Service in the public cloud and Joyent SmartDataCenter private cloud software. It is bundled at no additional cost if you have purchased either the Production, Business Critical or Mission Critical Support Tiers. View our support levels for more details on these offerings.
|Node.js Core Support||Joyent Cloud Node.js Support|
|Description||Crash debugging for Node.js Core components||Summary Q&A technical support guidance covering design, production, development, and operations of Node.js applications|
|Environments||Most modern Linux, SunOS (Solaris, OmniOS, SmartOS)||Joyent clouds, public at joyent.com and private with SmartDataCenter software; focused on SmartOS|
|Severity 1 debugging||Yes, with core-file||Yes, operational & config debugging|
|Development & Design Q&A||No||Yes|
|Production & Operations Q&A||No||Yes|
Yes with Business Critical, or Mission Critical Support Tiers
Yes with Production, Business Critical, or Mission Critical Support Tiers
|Hours||Standalone: Business Hours
Bundled: Up to 24x7
Bundled: Up to 24x7
Bundled: Starts at $5000/month
Bundled: Starts at $100/month