Node.js Support

Joyent provides expert support services for Node.js to help enterprises adopt this powerful application and API stack. These support services are available in two options: Node.js Core Support and Joyent Cloud Node.js Support. As the corporate steward of Node.js, Joyent can provide the highest level of support for this dynamic runtime.

Contact Us for your Node.js Core Support needs.

Node.js Core Support

Provides a direct line to the Node.js Core engineering team at Joyent. Node.js Core Support is available to virtually any user of Node.js for production time debugging of crashing bugs. It is available for Linux and SunOS operating systems in virtually any hosting environment (including public or private clouds).

Node.js Core Support is available standalone (à la carte), and bundled. It is bundled at no additional cost with the broader support services for the Joyent Compute Service in the public cloud and Joyent SmartDataCenter private cloud software if you have purchased either the Business Critical or Mission Critical Support Tiers. View our support levels for more details on these offerings.

Joyent Cloud Node.js Support

Provides summary Q&A technical support guidance when using Node.js, including consultative summary Q&A and recommendations on how to run in production, how to architect, develop, and package customer applications.

Joyent Cloud Node.js Support is available only as a bundled feature of the broader support services for the Joyent Compute Service in the public cloud and Joyent SmartDataCenter private cloud software. It is bundled at no additional cost if you have purchased either the Production, Business Critical or Mission Critical Support Tiers. View our support levels for more details on these offerings.

Download the Node.js Support Datasheet

Node.js Core Support Joyent Cloud Node.js Support
Description Crash debugging for Node.js Core components Summary Q&A technical support guidance covering design, production, development, and operations of Node.js applications
Environments Most modern Linux, SunOS (Solaris, OmniOS, SmartOS) Joyent clouds, public at joyent.com and private with SmartDataCenter software; focused on SmartOS
Core-file Analysis Yes No
Severity 1 debugging Yes, with core-file Yes, operational & config debugging
Development & Design Q&A No Yes
Production & Operations Q&A No Yes
Availability
     Standalone
     Bundled

Yes
Yes with Business Critical, or Mission Critical Support Tiers

No
Yes with Production, Business Critical, or Mission Critical Support Tiers
Hours Standalone: Business Hours
Bundled: Up to 24x7
Standalone: N/A
Bundled: Up to 24x7
Price Standalone: $990/month
Bundled: Starts at $5000/month
Standalone: N/A
Bundled: Starts at $100/month

For more details, please refer to our services offerings policy and terms.

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