San Francisco, CA, US
Joyent is seeking a Customer Success Manager (CSM) to work in our office in San Francisco. The Joyent CSM is a seasoned, passionate, ambitious, customer facing, technically astute IT professional with a strong focus on customer success. Ability to nurture respectful working relationships with customer(s) to obtain trusted advisor status. Ability to work with the customer to demonstrate product capability and to ensure issues and challenges are fully understood by all stakeholders with the context of existing product functionality. Ability to organize, maintain and present critical customer metrics and status, and to work robustly with internal teams to ensure progress on customer impacting tasks is in-line with customers expectations. Willing and able to demonstrate product functionality and convey how the Joyent product/service offerings will bring success to the customers business outcome(s).
A successful candidate will be a self-starter but also team player. You will be the customer advocate within Joyent providing oversight, management and up to date status reports for all projects, requests and issues. You will act as the the single point of contact through which the customer channels future project plans and escalations. You will drive the Joyent teams to deliver on customer requirements and expectations in line with the customers business needs and you will proactively report all changes in status for all requests.
This is a demanding role that will require flexibility in working hours to ensure overlap with globally distributed customers. You will be San Francisco office based, typically working 10am to 7pm (or later) Pacific Time. Up to 25% travel could be required, including international travel.
You must be fluent in written and spoken Korean language.
Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.
To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to email@example.com with Customer Success Manager in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
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