San Francisco, CA, US
The Customer Support team is the front line for delivering world-class support to customers of the Samsung Private Cloud as well as customers that run our Triton Compute and Triton Object Storage (Manta) software on-prem and as hybrid solutions.
We are currently seeking an experienced Customer Support Engineer with a strong technical background on Unix/Linux as well as a passion for and experience in delivering high standards of technical support to enterprise customers.
This role will be home-based and requires flexibility to be part of a weekly on-call rotation for evenings, weekends, and holidays.
Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.
To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to email@example.com with Customer Support Engineer (Level 2/3) in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
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