The Support and Services team in Joyent is the front line for delivering world class support to the customers of the Triton Public Cloud and Manta public services, our Enterprise customers that run our Triton and Manta software in-house and as hybrid solutions and the Samsung Private Cloud.
Triton, including Triton Compute, ContainerPilot, and SmartOS, is a complete data center automation solution that powers Joyent's public cloud and private clouds worldwide. Triton Object Storage and Triton Converged Analytics, is the cloud-proven object storage and big data serverless compute solution for public cloud and on-prem use.
We are currently seeking an experienced Customer Support Engineer with a strong technical background on Unix/Linux and a passion for and experience in delivering high standards of externally facing customer support. You need to be a great team player and comfortable working and learning independently.
Everyday we work closely with our incredible Engineering and Operations teams to ensure our customers are getting the best possible service out of our revolutionary infrastructure and container management software.
If you are passionate about customer support and technology and want to combine that with close involvement in the development, deployment and support of our solutions, then the Joyent Support Team is where you need to be. This is a fantastic opportunity for learning new technology. Not just the technology Joyent creates, but also the technology customers use in the containerised and Open Source world we live in. The variety and possibilities are endless. Everyday is a learning day for both technology and the softer skills of providing truly world class customer focused support.
This role will most likely be home based (depending on your location) and requires the flexibility to be on-call at weekends and evenings.
Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.
To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to firstname.lastname@example.org with Customer Support Engineer (Level 2/3) in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
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