Joyent is the high-performance cloud infrastructure and big data analytics company, offering organizations of any size the best public and hybrid cloud infrastructure for today's demanding real-time web and mobile applications.
To apply, please submit your resume and a cover letter to firstname.lastname@example.org with Customer Support Engineer (UK Based) ---- Date: 11/10/2014 ---- location: uk ---- Description: Joyent is looking for smart, energetic, technically proficient individual to join Joyent's global 24/7 Support team as a Customer Support Engineer based in the UK. ---- category: Operations & Support ---- Text: Joyent is looking for smart, energetic, technically proficient individual to join Joyent's global 24/7 Support team as a Customer Support Engineer based in the UK. We are looking for individuals with deep technical skills who also have a passion for helping customers solve problems and become successful with Joyent products and services. As a member of the Support team, your focus will be on delivering technical support services to Joyent's end-user public cloud customers and our customers using our Smart Data Centre software to run their own private/hybrid cloud services. The successful candidate will have a strong customer support background and broad technical skills founded in Linux/Unix environments. This role will be home based and requires the ability to work flexible hours including weekends and evenings, specifically Sunday evenings will be a major requirement. ### Responsibilities * Provide world-class technical support services to Joyent's public cloud customers * Support Joyent’s Smart Data Centre customers in the deployment of private and hybrid cloud solutions on their own premises. * Provide the highest standards of customer support achieving high customer satisfaction ratings, building customer relationships and encouraging customer retention. * Develop internal and customer facing documentation and knowledge base articles to help improve the standard of support and the customers ability to make best use of Joyent’s products and services ### Skills & Experience * Ideal candidates will have 3 to 5 years of experience in system administration, IT support, and/or product implementation and development. * Joyent will also consider exceptional recent college graduates with technical degrees (computer science, MIS, other science.) * Ideal candidates will have some experience in working from home on a day to day basis * 2 to 3 years in an external customer facing support organization * Strong “can do”, customer focused attitude centered around making customers problems your problems * Ability to interact and clearly communicate with both technical and non- technical users using written and spoken English * Technically savvy, but enjoy working with, communicating with, and building rapport with customers ### Desired Technical Skills * Core: (Solid understanding of administering software and system infrastructure) * System administration tasks * O/S: Solaris, Linux * Networking/Connectivity: SSH, SSL * Web: Apache, Mongrel, Hadoop, thin * Databases: MySQL, Postgres, MongoDB, Riak * Storage: NFS, ZFS, NAS * Languages: (Basic user understanding - more advanced debugging and scaling skills is bonus) * Node.js * PHP * Python * Ruby * Java * Additional skills (Not all required - but having background in these helps make an ideal candidate) * Virtualization: Solaris zones, KVM, Xen * Network debugging (traceroute, ipconfig, netstat) * Monitoring (Nagios, Zabbix, Munin) * Windows in the subject.