CareersHelp Build the Open Cloud

Field Data Center Engineer

Ashburn, Virginia, USA
On-Site

Joyent is the high-performance cloud infrastructure company built to power real-time web and mobile applications. We are currently seeking Field Data Center Engineer personnel to be part of a team that provides operational support for Joyent Data Centers. The desired candidates should be able to take on a role that is a mix of Logistics/Coordinator and Operational support.

Responsibilities

  • Cloud related Field Data Center Operations.
  • Responsible for Capacity planning of Data Center resources and Data Center designing.
  • This position requires hands-on technical skills to install compute rack, network and cables.
  • Maintain and troubleshoot various hardware and physical network components.
  • Perform and/or manage 3rd party vendors for installation of Data Center infrastructure such as rack, power, server, network equipment, cabling and cross-connects.
  • Manage inventory and coordinate with suppliers and shipping companies for domestic and international shipments.
  • Document, improve and maintain standard operating procedures
  • Participate in the change management process
  • Initiate and manage RMA processes with equipment vendors.
  • Must be able to provide 24/7 on call support for emergency and outages.

Qualifications

  • Minimum 3 years of experience in working with Data Center and ISP vendors for coordinating resource provisioning and device installation
  • Experience in strong hands-on installation and troubleshooting server and network equipment
  • Experience in DC project management
  • Experience in asset management, and inventory control
  • Experience in dealing with Data Center remote hands and their ticketing system.
  • Must have working knowledge of Excel and shared docs and should be able to work with complex spreadsheets
  • Experience dealing with customer support and SLAs
  • Technical certification involving an IT discipline
  • Hard working self-starter who can work with very minimal supervision
  • Ability to troubleshoot enterprise level technical problems
  • Broad exposure to technical environments with understanding of hardware, networks, and the cloud infrastructure
  • International travel experience is a plus (Up to 20% travel)

About Joyent

Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.

To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to jobs@joyent.com with Field Data Center Engineer in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

View All Open Positions at Joyent

Get the Open Cloud Newsletter

Sign up for our newsletter with information about Joyent Triton, upcoming events, recent publications, and insight into the latest technologies surrounding the Open Cloud.