Careers at JoyentHelp Build the Open Cloud

Technical Writer (English and Korean Speaking)

San Francisco, CA, US
Remote

Description

This role is based in the San Francisco Bay Area, California. We’ll also consider remote candidates within the Pacific time zone.

Joyent is looking for a bilingual Technical Writer with diverse technical content and editing experience.

Joyent, Inc. is a high-performance cloud infrastructure company built to power real-time web and mobile applications. We are currently seeking a Technical Writer to develop documentation in support of our growing storage and compute solutions. This position requires fluency in written and spoken English and Korean languages.

In this role, you’ll be part of a small team that writes edits, reviews, and publishes a diverse set of documentation for a global audience. You’ll consult with engineering and technical staff to gather, write, and publish technical information for developers and end users. The ideal candidate helps plan and implement a modern documentation infrastructure while prioritizing and owning end-to-end documentation projects. You’re both a writer and an editor, equally motivated by small projects and by the responsiblilty for deliverables of substantial scope and complexity.

Responsibilities

• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, product, developer, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Produce how-tos, tutorials, user guides, and knowledge base content.
• Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.
• Edit existing developer-written content in preparation for publication.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Contribute to and maintain document standards, styles, and templates for written documentation, including participating in peer editing.

Qualifications

• Bachelor’s Degree and 5-7 years of experience writing in an IT or software development environment.
• Experience in creating technical and multimedia documentation for global audiences with different levels of technical skill.
• Excellent writing, editing, and communication skills in both English and Korean.
• Ability to read some programming code.
• Ability to manage multiple writing assignments simultaneously in a constantly shifting environment
• Experience with content management systems, source control systems, GIT, Jira, Confluence, and ServiceNow.
• Knowledge of storage, compute, and cloud concepts.
• Experience with machine learning, BI, or data science is a bonus.

About Joyent

Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.

To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to jobs@joyent.com with Technical Writer (English and Korean Speaking) in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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