CareersHelp Build the Open Cloud

Technical Writer

San Francisco, CA, US
Remote

Joyent is looking for a Technical Writer with diverse technical content development and editing experience.  Joyent, Inc. is a high-performance cloud infrastructure company built to power real-time web and mobile applications. We are currently seeking a Technical Writer  to develop documentation in support of our growing storage and compute solutions.  In this role, you’ll be part of a small team that writes edits, reviews, and publishes a diverse set of documentation for a global audience. You’ll consult with engineering and technical staff to gather, write, and publish technical information for developers and end users. The ideal candidate helps plan and implement a modern documentation infrastructure while prioritizing and owning end-to-end documentation projects. You’re both a writer and an editor, equally motivated by small projects and deliverables of substantial scope and complexity.

Responsibilities:

  • Prepare, review, revise, and maintain technical documents for storage and compute technology, including software and systems engineering, system operations, product, developer, and user documentation.
  • Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Produce how-tos, tutorials, user guides, and knowledge base content.
  • Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.
  • Edit existing developer-written content to prepare for publication.
  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
  • Contribute to and maintain document standards, styles, and templates for written documentation, including participating in peer editing.

Qualifications:

  • Bachelor’s Degree and 5-7 years writing in an IT development environment.
  • Experience with creating technical and multimedia documentation for global audiences with different levels of technical skill.
  • Working knowledge of CSS and HTML and familiarity with programming code concepts.
  • Ability to manage multiple writing assignments simultaneously in a constantly shifting environment
  • Working knowledge with content management systems, source control systems, GIT, Jira, Confluence, and ServiceNow.
  • Familiarity with Korean languages is an asset.
  • Experience with machine learning, BI, or data science is a bonus.

About Joyent

Joyent, a wholly-owned subsidiary of Samsung, is the open cloud company. With its Triton Kubernetes services and support, Joyent helps its customers build and operate modern cloud native applications across multiple clouds. Joyent’s Triton Private Regions provide low cost, dedicated cloud infrastructure that gives its customers the ability to own their data and control their cloud costs.

To apply, please submit a brief introduction, a copy of your resume, and a link to your Github or LinkedIn profile to jobs@joyent.com with Technical Writer in the subject. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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