Joyent Support Levels

Service Basic Developer Production Business Critical Mission Critical
JPC service health check
Access to Technical Support (Severity 2-4 Issues) Business Hours Business Hours Extended Coverage 24/7
Severity One Support Business Hours - Online 24/7 - Phone 24/7 - Phone 24/7 - Phone
Support Forums, Documentation, and Knowledge Base
Support for SmartOS  
Joyent Cloud Node.js Support*    
Node.js Core Support**      
Support for third-party products      
Joyent Developer specific courseware, training discounts, etc.  
Response times 24hr 12hr 1hr 30min
Priority Case Handling      
Root cause analysis      
Application Performance Analysis      
Best Practice Guidance      
Architecture Support  
Application Migration        
Production Assesment        
Named Joyent Technical Contact      
Personalized Service Engineer        
Service Reviews        
Price Included as part of Subscription $49/month Greater of $100 or 10% of monthly fees Greater of $5,000 or 15% of monthly fees Greater of $10,000 or 18% of monthly fees

Contact a Joyent representative at +1 855 4 JOYENT or sales@joyent.com.

*Joyent Cloud Node.js Support: Provides summary Q&A technical support guidance for development, design, architecture, production, operating, and packaging Node.js applications in the Joyent cloud. It is available only bundled at no additional cost if you have purchased Production, Business Critical, or Mission Critical Support Tiers.

**Node.js Core Support: Provides crashing bug core-file analysis in Node.js Core code and APIs on most Linux and SunOS environments. It is available as a standalone support offering for $990/month. It is also bundled at no additional cost if you have purchased Business Critical or Mission Critical Support Tiers.

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