Joyent Support Levels

Service Basic Developer Production Business Critical Mission Critical
JPC service health check
Access to Technical Support (Severity 2-4 Issues) Business Hours Business Hours Extended Coverage 24/7
Severity One Support Business Hours - Online 24/7 - Phone 24/7 - Phone 24/7 - Phone
Support Forums, Documentation, and Knowledge Base
Support for SmartOS  
Joyent Cloud Node.js Support    
Node.js Core Support      
Support for third-party products      
Joyent Developer specific courseware, training discounts, etc.  
Response times 24hr 12hr 1hr 30min
Priority Case Handling      
Root cause analysis      
Application Performance Analysis      
Best Practice Guidance      
Architecture Support  
Application Migration        
Production Assesment        
Named Joyent Technical Contact      
Personalized Service Engineer        
Service Reviews        
Price Included as part of Subscription $49/month Greater of $100 or 10% of monthly fees Greater of $5,000 or 15% of monthly fees Greater of $10,000 or 18% of monthly fees

Contact a Joyent representative at +1 855 4 JOYENT or


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