Joyent, Inc.: Privacy Notice

Effective Date: October 29, 2019

Joyent, Inc. (“Joyent”) respects your concerns about privacy. This Privacy Notice describes the types of personal information we collect about individuals through www.joyent.com and my.joyent.com (together, the “Website”) and through Joyent’s data hosting and other services (collectively, the “Services”), how we may use the personal information, with whom we may share it, and the choices available regarding our use of the information. This Privacy Notice also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

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Information We Obtain

When you interact with our Services, we may obtain personal information about you in various ways. The types of personal information we may obtain include:

  • contact information, such as name, postal address, email address and telephone number;
  • job title and company name;
  • username and password;
  • payment information, such as name, billing address and payment card details (including card number, expiration date and security code), which is collected and stored by a third-party payment processor on our behalf;
  • personal information in content individuals provide on the Website, such as through the Website’s Contact Us or Contact Sales features;
  • personal information in content individuals store in Joyent’s data hosting or other services;
  • information you submit in connection with a career opportunity at Joyent, such as contact details, information in your resume, and details about your current employment; and
  • other data collected automatically through the Services (such as IP address, unique device identifier, browser characteristics, device characteristics, operating system, referring URLs, information on actions taken on the Services, and dates and times of visits to and usage of the Services).

You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.

Automated Collection Of Data On The Services

Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. When you visit our Services, we may obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

The information we obtain in this manner may include your device IP address, identifiers associated with your device, type of device, web browser characteristics, device characteristics, language preferences, clickstream data, and dates and times of visits to the Services.

Categories Of Cookies

Strictly Necessary Cookies

These cookies are necessary for our Services to operate properly and to facilitate your use of their features. Without these cookies, certain of our Services cannot be provided. These cookies help us understand information, such as your session ID and other server authentication information.

Analytics Cookies

Our Services use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies, including cookies, to collect data (such as truncated IP addresses and location data, web browser, operating system, cookies and other device identifiers) to evaluate, for example, your use of our Services, such as what website pages you visit, and to diagnose technical issues. The information is used to improve how our Services function. To learn more about Google Analytics, please visit https://policies.google.com/technologies/ads?hl=en. and tools.google.com/dlpage/gaoptout/.

Functional Cookies

These cookies allow our Services to remember choices you make and provide enhanced and more personal features. They capture information such as the website pages you have browsed or products you have viewed so that we can improve your browsing experience. They can also be used to remember changes made to parts of our Services that you can customize.

Advertising Cookies

Advertising cookies may be used by us or other third parties to deliver ads that we believe are relevant to your interests. We may use advertising cookies to customize the advertising and content you receive on our Website and conduct market research. They can also be used to limit the number of times users see an advertisement as well as help measure the effectiveness of an advertising campaign. For more information about how our Website provides you with advertising about products and services tailored to your individual interests, please see the Online Tracking and Interest-Based Advertising section of this Privacy Notice.

To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer. You can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org/ad-serving. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.

The following external links will explain how to manage cookies for the most common browsers:

Online Tracking And Interest-Based Advertising

Through our Website, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to re-target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Website and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

To learn how to opt out of ad network interest-based advertising in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu.

How We Use The Information We Obtain

We may use the information we obtain on the Services to:

  • provide our Services;
  • establish and manage your account;
  • identify and authenticate you so you may use the Services;
  • improve and customize your experience with the Services;
  • respond to your requests and inquiries and provide customer support;
  • market our Services to you;
  • communicate with you to administer your participation in surveys and market research;
  • operate, evaluate and improve our business (including developing new services; enhancing and improving our Services; analyzing our Services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies and terms.

We use the personal information we obtain to comply with applicable legal requirements, carry out our contractual obligations and, as permitted by law, pursue our legitimate interests (such as managing our Services, performing data analytics, and operating, evaluating and improving our business). Where required by applicable law, we obtain consent to process personal information, such as for direct marketing purposes. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection. We may combine information we obtain about you (such as through our Services or from third parties) for the purposes described above.

With respect to content you choose to store in Joyent’s data hosting services, including any personal information you store, we do not access or use this information except (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.

Information Sharing

We do not disclose personal information we obtain about you, except as described in this Privacy Notice. We may share your personal information with our (1) subsidiaries and affiliates, (2) joint marketing partners in connection with events we cohost (who we will identify in event invitations and other communications), (3) consulting partners, when expressly authorized by a user, and (4) service providers who perform services on our behalf, such as data analytics services, payment processing, customer records management, customer support and event management services, for the purposes described in this Privacy Notice. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation) or (7) otherwise with your consent.

Data Transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Notice and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information.

Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, update or correct your information, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Notice. You also can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.

To the extent provided by applicable law, you may (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, erase or restrict the information; or (3) exercise your right to data portability, by contacting us as indicated below. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response. Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to your information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

Notice to California Residents

Subject to certain limits under California law, California residents may ask us to provide them with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties. To make this request, California residents may contact us as specified in the How to Contact Us section below.

Other Online Services And Third-Party Features

Our Services may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (such as GitHub, LinkedIn, Facebook, Instagram, Google+ or Twitter buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Joyent is not responsible for these third parties’ information practices.

Retention of Personal Information

To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us, or (2) we have another lawful basis for retaining the data beyond the period for which it is necessary to serve the original purpose for collecting the data. As described in the “Your Rights and Choices” section of this Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Children’s Personal Information

The Services are designed for a general audience and are not directed to children under the age of 16. The Services do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete that information. If you believe that a child under the age of 16 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Notice.

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices on the Services. For significant changes, we will notify you by posting a prominent notice on the Services. We will indicate at the top of the notice when it was most recently updated.

How To Contact Us

To update your preferences, update or correct your information, submit a request, exercise your privacy rights, or ask us questions about this Privacy Notice, please contact us online at https://www.joyent.com/contact, by email at support@joyent.com, or write to us at:

Joyent, Inc.
655 Montgomery Street, Suite 1600
San Francisco, CA 94111

If you are located in the EEA, the entity responsible for the processing of your personal information in the EEA is Joyent, Inc., which is a member of the Samsung group. You can also contact our Data Protection Officer through our Privacy Support Page or write to us at:

European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS